Delivery

Delivery charges will be calculated at the checkout. Below is a guide to our services and charges.

Collect from store FREE, where available.

Little Greene paint orders FREE, next working day via UPS, if ordered before 1.30pm.

Standard parcel charge £9.75 for orders under £50 for delivery to mainland UK delivery addresses, for wallpaper, fabric, lighting and accessories, 3-4 working days via UPS.

For non UK mainland an additional fee may be required, in which case you will be contacted.

Delivery costs for larger items, such as sofas or furniture may alter in price depending upon the items ordered and the delivery address, in which case you will be contacted.

The driver will require a signature. If it is easier for you, we can deliver to your place of work if you wish. 

For shipping quotes outside of mainland UK, please email sales@williamrobinson.co.uk or call +44 (0)115 979 9790 for a carriage quote.

We will email you with estimated delivery times once we have received your order. Likewise, if any products are out of stock you will be notified at the earliest opportunity and will have the option of canceling your order for a full refund if the estimated delivery time is too long for you to wait. 

Please note that all delivery times are estimates only and are given in good faith, but we cannot be liable financially for delay in delivering the products, however arising. 

We can deliver to third parties, such as your upholsterer or curtain maker or decorator, however, please make sure that you confirm that the correct goods have been delivered before any cutting, making up or hanging begins. If you are unable to view the delivered fabric or wallpaper yourself, then we suggest that a sample of the expected fabric or wallpaper is given to the person doing the making up or decorating. This is because, although it is extremely rare, items can be incorrectly labeled by the fabric or wallpaper companies; it has happened in the past and once cut or hung acceptance is deemed to have been made.

Returns

You may return Products at your cost (which for overseas Customers must include all UK customs clearance formalities) within seven working days after receipt of your order subject to the following: The Products must be undamaged, in the original packaging and in saleable condition for a refund. Please be aware handling fees of up to 25% can apply. You will require a returns authorisation number in writing from us before returning any Products. However, if a Product has been made individually to your specification, which would also include cutting fabric to your requested length, then these rights to return do not apply in accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, unless the product is faulty. Please be aware that some Products have been specially imported for You from the USA or Canada upon receipt of your order. These provisions do not affect your statutory rights, see below. Rarely, where fabric or wallpaper companies do accept returns, it is often for not less than 5 metres of fabric or 5 rolls of wallpaper and they will charge a handling / restocking fee of 25% and the cost of the outward and inward carriage. Postage or shipping charges are the buyer’s responsibility.

In the event of a fault please contact us. For wallpaper faults we will require a sample of the faulty Product with the label sending to us – it is not always necessary to return all the faulty wallpaper, however, do not dispose of the faulty wallpaper until a credit is received as some manufacturers do require return before crediting. Please note that You should check all wallpaper Products for faults before and during hanging. Fabrics must be checked for faults before any cutting, treatment or alteration is made as once cut, treated or altered acceptance of the product is deemed to have been made. If the product is defective in any way or has a fault, we will arrange collection and a replacement will be made at no charge. All faults should be notified to us within 7 days of receipt.

When returning products in any of the above circumstances please send us an e-mail to sales@williamrobinson.co.uk. Please state your delivery note number, date of receipt, the reason for returning the Product and whether You would like a refund or a replacement Product. If You are returning Products please send them to William Robinson Ltd, Daleside Road, Nottingham, NG2 4DH, United Kingdom.