Privacy Policy
In the course of our dealings with you, we will collect and process personal
information about you in order to provide you with the goods and services you request
and to administer our relationship with you. This may involve the sharing of your
personal information with other third parties and the transfer of your personal
information overseas. This Privacy Policy describes in detail how we will use your
personal information and how you can exercise your rights with respect to your
personal information.
In this Privacy Policy, references to we, us or our means William Robinson Ltd.
References to you mean the person whose personal information (as defined below) we
collect, use and process. This includes anyone who contacts us in connection with the
products and services we provide or otherwise interacts with us, for example, via our
Website or in store.
We are committed to protecting your privacy. We will use your personal information
in accordance with the GDPR (General Data Protection Regulations).
Who is the data controller in respect of your
personal information?
For the purposes of the DPA, we are the data controller in respect of your personal
information that we collect and process as further described in this Privacy Policy.
As described below, we may share your personal information with other organisations
that may receive and process your personal information as a data controller in their
own right.
What information do we collect?
We may collect and process information about you, including your name, date of
birth, address, contact details (including email address and mobile phone number),
payment card details, product selections and details of your purchases. This
information is referred to in this Privacy Policy as personal information.
In particular, we may collect and process the following personal information about
Information that you provide by filling in forms, including those on our
Website. This includes information provided by you at the time of becoming a
registered user of our Website or if you enter any competition or promotion
sponsored by us. This information could include your name, date of birth,
address, contact details and information about you and products you have
When you place order(s) for goods or services (whether on our Website or
otherwise), we collect personal information to process and fulfil your order(s),
including your payment card details and delivery address. If you become a
registered user of our Website.
Details about the transactions you carry out with us, including through our
CCTV footage in which you feature when you visit our premises.
In the event that you have an accident while on our premises that you bring to
our attention, we may record details of that accident and any injury you suffer
in the relevant store's accident log.
Information contained in and records of communications between us,
including recordings of telephone calls.
Information about your preferences in connection with our Website, for the
purposes of enhancing and personalising your experience on the Website.
Details of your visits to our Website, including, but not limited to, traffic data,
location data (including the country and telephone area code where your
computer is located) and the resources that you access (including the pages of
our Website that you view).
We will also collect information concerning your marketing preferences.
If you provide us with personal information about another person, you must ensure
that before you provide us with their personal information, you have their agreement
to do so and that they are aware of the ways in which we use personal information as
set out in this Privacy Policy.
How do we use your personal information?
We use your personal information in connection with our business activities. In
particular, we may use your personal information in the following ways:
to carry out our obligations arising from any contracts entered into between
you and us; for example, we will use your payment card details and delivery
address to process and fulfil your order(s);
in the event that you do not complete your registration or order, we may use
any contact information you have provided us to follow-up on your partial
registration or order;
to manage and administer any other arrangements between you and us (or one
or more of our affiliates);
to notify you about changes to our services and to otherwise communicate
with you; for example, we will use your contact details in order to respond to
any queries that you submit to us;
at or following any purchase or order you make, we may carry out security
checks to protect against fraudulent transactions and to prevent and detect
criminal activity; for example, we may undertake verification checks to
identify any discrepancies with your payment details;
to carry out market research; for example, we use details of your purchases to
understand market trends and to identify popular products;