Terms and conditions of use

These are the trading terms of William Robinson Ltd ("We", "Us", "William Robinson" or "williamrobinson"). Please note that You, ("You" and "Your") as a purchaser of Products made available through williamrobinson ("Products") and Your use of products provided by William Robinson is subject to the following terms and conditions ("Terms").

Purchase of Products
You must be 18 years of age to purchase Products from William Robinson. Please read these Terms carefully prior to indicating your acceptance. When you have understood the Terms, please complete the registration and order the Products. Simple to follow instructions will guide you through the process. At the end of the order, a total will be displayed, including any delivery charges but excluding delivery surcharges if applicable due to delivery postcode or nature of the item ordered. You will be contacted before the order is processed if excess delivery charges will be incurred. You have the option of a full refund if you do not wish to proceed with the order. Once payment has been made a unique order reference number will be issued to you. An acknowledgement of your order will be emailed to you. Our acceptance of your order only occurs at the point of delivery and we reserve the option of cancelling your order up to the point of delivery.

Samples will be sent by post. For customers in the UK, samples are 50p each. For customers outside the UK a postage charge will apply in addition to the 50p per sample. Products such as wallpaper and fabric may vary in colour from that seen on your monitor. Please therefore use the William Robinson sample service. Samples are available for colour and texture match only and slight shade variation may occur between samples supplied and Products supplied. Samples are usually about A4 size. The full design and pattern repeat can be viewed online. Smaller A5 samples may be provided for specialist wallcoverings such as flocks and those with glass bead or glitter effects.

Payment may be made by any of the means stated. All prices indicated for products available via the website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges set out in the Delivery section of the Website and also shown at the end of your order. Card details are taken using SSL encryption technology to scramble your sensitive data and provide maximum security over the internet. William Robinson Ltd is PCI DSS compliant (Payment Card Industry Data Security Standards).

Our standard carriage charges vary and are as listed on the ‘Delivery’ page. Some items are only available for collection form store and this will be the only option given on the checkout page. If your delivery country isn't shown in the shopping basket, please email sales@williamrobinson.co.uk or call 00 44 (0)115 979 979 0 for a carriage quote. Delivery will normally be within 5 to 14 working days from order to mainland UK. For other destinations delivery will normally be between five and ten working days but this cannot be guaranteed. If any Products are out of stock You will be notified at the earliest opportunity. Delivery will normally be by post or courier. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, this should be notified to William Robinson by You with full particulars within three working days of delivery. All delivery times are estimates only and we cannot be financially liable for delay in delivering the Products, however arising.


For Products purchased online You may return Products at your cost (which for overseas Customers must include all UK customs clearance formalities) within fourteen working days after receipt of your order and of letting us know within 14 days subject to the following: The Products must be undamaged, in the original undamaged packaging and in saleable condition for a full refund. If original undamaged packaging is not used then 'excessive handling' charges may be deducted from you credit. Also, if the value of the item has been reduced and can no longer be sold as new due to the original undamaged packaging not being used, then the reduction in value may be deducted from your credit. We recommend you consider the option of taking out insurance (which will be offered by your delivery company) in case any damage occurs during return transit. We can arrange a collection on your behalf if requested however this incurs a minimum collection cost to us of £30.30 (variable due to weight/volume ratio of the parcel and the collection postcode) which will be deducted from your refund. You will require a returns authorisation in writing from us before returning any Products. However, if a Product has been made individually to your specification, which would also include cutting fabric to your requested length, then these rights to return do not apply in accordance with the provisions of the Consumer Protection (Distance Selling) Regulations, unless the product is faulty. Please be aware that some Products have been specially imported for You from the USA, Canada or Europe upon receipt of your order. These provisions do not affect your statutory rights, see below. For Products purchased in store or by phone following a visit to our store, Products are not always accepted for return as many Products have been ordered in specially for you.  Rarely, where fabric or wallpaper companies do accept returns, it is often for not less than 5 metres of fabric or 5 rolls of wallpaper and they will charge a handling / restocking fee of 25% and the cost of the outward and inward carriage. For furniture and other Products our suppliers will normally charge a handling / restocking fee if they do accept Products back and the cost of the outward and inward carriage. Postage or shipping charges are the buyer’s responsibility.

In the event of a fault please contact us by email and attach photos to aid your description of the fault. For wallpaper faults we will require a sample of the faulty Product with the label sending to us – it is not always necessary to return all the faulty wallpaper, however, do not dispose of the faulty wallpaper until a credit is received as some manufacturers do require return before crediting. Please note that You should check all wallpaper Products for faults before and during hanging. Fabrics must be checked for faults before any cutting, treatment or alteration is made as once cut, treated or altered acceptance of the product is deemed to have been made. If the product is defective in any way or has a fault, we will arrange collection and a replacement will be made at no charge. All faults should be notified to us within 7 days of receipt.

When returning products in any of the above circumstances please send us an e-mail to sales@williamrobinson.co.uk. Please state your delivery note number, date of receipt, the reason for returning the Product and whether You would like a refund or a replacement Product. If You are returning Products please send them to William Robinson Ltd, Daleside Road, Nottingham, NG2 4DH, United Kingdom.


You may have additional rights under warranties supplied by the manufacturer of the Products You order. Please contact Us or the manufacturer if You require further information. If William Robinson discovers that a price was misstated or that a Product is out of stock, we will notify You by e-mail. You will have the option of cancelling the sale and having a full refund.

Health and Safety
William Robinson makes available in good faith information about its Products and with regard to the conditions necessary to ensure that Products supplied will be safe and without risk to health when used properly. Any information and advice given should not of itself be considered an adequate risk assessment as may be required under Health and Safety legislation. If You are not already in possession of information concerning the safe use of the Products or You become aware of any risk to health and safety, You should contact Us

Sale of Goods
All Products are believed by William Robinson to be of a quality suitable for the purpose and specification for which they are intended. Any defect should be reported to Us immediately it is discovered. All technical information in response to enquiry is given by William Robinson in good faith. It will ultimately be for You to satisfy yourself as to the suitability of the product having regard to Your own particular situation and upon site conditions that are unknown to William Robinson. The liability of William Robinson will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.

Your purchase of Products from William Robinson will be a contract made in England. Any dispute will be governed by English law and the parties agree to submit to any court of competent jurisdiction within England. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to You. Your rights are unaffected. William Robinson can revise these Terms without notice by posting new Terms on the William Robinson site or by notifying You by e-mail. Further purchase of Products after such posting or notification constitutes Your acceptance of the revised Terms. You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning the use of the Website and any purchase by you of any goods from William Robinson and supersede and govern all prior proposals, agreements, or other communications.

If any provisions of these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part, then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms and Conditions by William Robinson shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions.

Your Local Laws
Use and import of Products by You are subject to Your own customs, policies, clearance and any fees and You must comply with all laws and regulations of the country of import. No warranty is given by William Robinson as to the legality of the Products at the location where they are received.

The Website is presented "as is". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not excludable.

Third party links
We are not responsible of for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions.

All design, text, graphics, and the selection, alteration and arrangement of the aforesaid elements are the copyright of William Robinson Ltd. and it's associated partners.
If any provisions of these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part, then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms and Conditions by William Robinson shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions.

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