When customers visit the showroom to ask about us making a new sofa or chair for them, we always ask "Why, what's wrong with the old one?" Often the reply is that it is "very old" and looking "very tatty". We're often doing ourselves out of a new sofa sale when we say that more often than not, if the frame is basically sound (which an old one would be if it hasn't broken or fallen to pieces), then they ought to consider re-upholstery. After all, they've already paid for the frame, springs, webbing, foams and fibres, etc - all they have to pay for with a recover is the new fabric and the labour cost (and perhaps some new seat cushions if necessary). Of course if the actual shape or size is wrong then a recover won't work - and that's were our bespoke service comes in. Even if things look broken, just ask the question and we'll give an honest opinion.